Fraktpolicy

Deliveries


We offer free shipping for order over approx. €15, depending on your chosen currency. Otherwise the shipping cost is approx. € 3.90, depending on your chosen currency. The Flowcup is sent as a normal letter. The products is typically delivered straight to your letter box. If it is not possible to push the letter through the letter box opening, a note will be left for collection of the letter at the closest service point. In cases where the customer has not received his order due to the wrong address stated in the order, is it the customer is responsibility. Contact customerservice@flowcup.com to resolve the issue.

Please note that customers from Australia + US may have to wait up to 28 working days for the order to arrive as the package is shipped from Sweden. Flowcup comes directly to your mailbox.

 

Delivery

Orders placed during the weekend are packed the next business day (Monday –Friday excluding public holidays). Delivery normally takes about 5-10 working days. Due to COVID-19, there are some delays on the international orders. If you have not received your order within 21 working days please contact us asap at customerservice@flowcup.com to resolve the issue!

Returns

The customer pays for return shipping unless the product has defects or if we have sent the wrong product. Returns must be sent as a letter and not as cash on delivery. When using your cancellation right, you must return the product in its unbroken/unopened envelope!