Fraktpolicy

Please note that customers from Australia may have to wait up to 4 weeks for the order as the package is shipped from Sweden. Flowcup 2.0 comes directly to your mailbox.


Deliveries


We offer free shipping for order over 195 SEK. Otherwise the shipping cost is 35 SEK. The Flowcup is sent as a normal letter. The products is typically delivered straight to your letter box. If it is not possible to push the letter through the letter box opening, a note will be left for collection of the letter at the closest service point. In cases where the customer has not received his order due to the wrong address stated in the order, is it the customer is responsibility. Contact support@flowcup.com to resolve the issue.

Delivery

The delivery time is stated in the shopping cart under each shipping alternative. Orders placed during the weekend are packed the next business day (Monday –Friday excluding public holidays). Delivery normally takes about 3 working days. If you haven’t received your goods after 10 business days, please contact us immediately at support@flowcup.com

Returns

The customer pays for return shipping unless the product has defects or if we have sent the wrong product. Returns must be sent as a letter and not as cash on delivery. When using your cancellation right, you must return the product in its unbroken/unopened envelope.