We offer free shipping on orders over 12 EUR / 120 SEK/ 10 GBP depending on your chosen currency. Otherwise the shipping cost corresponding to 3.50 GBP depending on your chosen currency. The orders are sent with regular mail. The products are typically delivered straight to your mail box. If it is not possible to push the letter through the letter box opening, a note will be left for collection of the letter at the closest service point. In cases where the customer has not received his order due to the wrong address stated in the order, is it the customer is responsibility. Please use the chat at www.flowcup.com for support.
Orders placed during the weekend are packed the next business day (Monday –Friday excluding public holidays). Delivery normally takes about 5-10 working days. If you have not received your order within 21 working days please contact us through the chat at www.flowcup.com for support.
The customer pays for return shipping unless the product has defects or if we have sent the wrong product. Returns must be sent as a letter and not as cash on delivery. When using your cancellation right, you must return the product in its unbroken/unopened envelope!